Returns & Exchange

We really want you to love what you buy and not be "stuck" with it. Anything you buy from our online store can be returned or exchanged within two weeks, as long as the garment has not been worn, and the tags are intact on the garment. The only exception is sale items - these can be exchanged but not returned. As of now we do not bear the shipping cost if the return is due to any reason other than sizing issues.

 

We’ve put together our information on returns and exchanges in the form of questions and answers so you can find what you’re looking for easily. And if you still don’t know what to do, send us an email

Are there any criteria for returns and exchanges?

Yes, there are a few.

  • Any product that you wish to return or exchange must be done within 14 days from the date you receive the order.

  • Please make sure that the piece is returned to us in the condition in which you received it with the tags still on. We do not accept returned garments if the tags are cut off.

  • If you wish to exchange a garment for another size in the same style, send us an email right away so that we can keep that piece aside for you.

  • Washed, used or ironed garments cannot be returned or exchanged.

  • Sale items can be exchanged but not returned for a refund. 

 

Our office address for returns and exchanges:

 

Navira

3260 Bunker Hill Drive

Colorado Springs

Colorado 80920

Ph: 443-440-2854

www.navirathestore.com
 

Who bears the postal charges for the goods returned?

 At the moment, we do not cover the expense for returns and exchanges. 

The product I received has a fault. What do I do?

We do have a rigorous quality control check but it’s possible that on rare occasions we’re prone to human error. In that case, all you need to do is just send the piece back (labels intact) within 14 days from the date of receiving the order and we will send you a replacement. Be sure to send us an email as well so we can keep a fresh piece ready for you right away.In such cases we bear the cost for returns & exchange shipping.

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443-440-2854

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